One Year Warranty
NWIS One Year Warranty protects your purchase from Failure during normal use up to one year from the date of your purchase.
- One Year Coverage from the date of Purchase – Included in the items Price
- 100% Coverage for Parts and Labor – No deductibles – Included in the items price
- Items repairs or the full price is refunded to you if we are unable to fix or repair
- One Year Warranty covers New, Refurbished, Used items listed on our website
How can I get a NW Industrial Supply Warranty?
SPW Industrial One Year Warranty is included in the items price, you do not need to buy extra protection plan or additional warranties.
How do I purchase a NW Industrial Supply l One Year Warranty?
When you complete the purchase from our website your warranty will be included with the purchase.
How long does coverage last?
Coverage is one year from the date of your purchase
New Items
For new items that have a manufacturer warranty: If your item is described as “New”, your warranty term assumes that your item has a valid manufacturer’s warranty. If there isn’t a manufacturer’s warranty, your coverage term will be adjusted to reflect the absence of the manufacturer’s warranty.
When does coverage start?
Your coverage begins on the date of purchase. If the item you receive is not as it was described, you can return it for a full refund during the first 30 days from payment.
How much is covered?
For replacement payments: You are covered up to the maximum value you paid for the item. Once that amount has been paid out, your warranty is considered fulfilled.
Circuit Board/Electrical Policy
Due to the nature of electronics in an industrial environment, most board/module failures are caused by another problem in the machine. Be sure your machine’s problem is diagnosed correctly before purchasing Circuit Boards from NW Industrial Supply. If your previous board appears burned or physically damaged, this is often the result of failure elsewhere in the machine. If this failure is not repaired as well, the new board will also fail and be damaged. Therefore, circuit boards, and electrical equipment with physical signs of damage beyond that in which it was delivered will not be accepted for returns. This is our way of saying, “you break it, you buy it.”
For repairs: You’re covered for multiple repairs, up to the maximum value of your item. Once the cost of repairs meets the full purchase price of the item, your warranty is considered fulfilled.
Software: Software issues are not covered.
How do I file a claim?
You can file a claim 24/7 by emailing our customer support department detailing the problem you are having and the order number.