Shipping & Handling
Shipping Cost U.S. and International
All of our products listed on this site include free U.S. shipping at no extra cost unless otherwise stated in the description on the product page. Custom and expedited shipping arrangements can be made. Please contact us if you would like a quote for custom shipping arrangements including international shipping.
If you choose to purchase and pay for your order before custom shipping arrangements are agreed upon (including international shipping), either party may choose to cancel the order for a full refund before the item is shipped.
If you would like a custom shipping quote prior to purchase (including international shipping), please email us at [email protected]
Most orders are shipped within 24 hours of purchase. Some items requiring special packaging may take up to 48 hours to crate and deliver to the carrier.
You will receive an email with a custom tracking link to view the progress of your shipment in real time. This email notification will look similar to the order confirmation email you received upon purchase. If you did not receive an email confirming your order, or you have not received your tracking information within 24-48 hrs. of purchase please check your junk mail folder or contact us directly.
Rush Order Processing
Need your order right away? NW Industrial Supply offers expedited order processing for eligible items. Order before 1PM PST and select Next Day Air during checkout (where applicable) and we’ll ship your order out as soon as possible. Please email [email protected] to confirm your item is available to ship same day.
If you have any questions on how to return your item to us, contact us.
Please note* this policy is subject to change without notice, last updated 01/20/2020.